Milk Run support
Get help with the game or report a problem.
Email supportsupport@playmilkrun.com
Tell us what happened
Include your iPhone model, iOS version, Milk Run version and the route you were playing. Tell us what you were doing when the problem happened. If you attach screenshots, leave out anything personal.
Before you write
How do I get the train moving?
At a standstill, set the reverser to F. Slide the driving lever up for power and down for brake. Wait for the doors to close before leaving a station.
How do I get back to my train?
You can pan around the map and pinch to zoom. Use the camera recenter control to return to your train.
How do I pick a different route?
Tap the X to leave the current run and return to the route selector. Choose your next route there. Leaving a run ends that journey.
Does Milk Run need an internet connection?
You don't need an account or an internet connection to play. You'll need a connection to download the app and updates.
Why is there no sound?
Check your media volume and where your iPhone is sending audio, including Bluetooth headphones. If there's still no sound, close and reopen Milk Run. Contact support if that doesn't help.
How do I delete my data?
Milk Run stores route preferences and tutorial hints on your device. Deleting the app through iPhone Settings deletes its local app data. Choose Delete App, not Offload App. Manage device backups separately in your Apple settings. To delete emails you've sent to support, contact us. See the privacy policy.
Downloads and purchases
Apple handles App Store downloads and payments. For a purchase issue or refund request, visit Apple's Report a Problem page. Apple's terms and the standard app licence agreement apply, unless the app comes with a different agreement.